Citizens Bank closings begin in Pittsburgh area, more expected throughout January amid renovations

PITTSBURGH — Citizen Bank locations are closing in the Pittsburgh area.

In October Citizens Financial Group announced it would be cutting 15 branches across six states, including multiple in southwestern Pennsylvania.

PREVIOUS COVERAGE >>> Citizens to shutter Pittsburgh branches, among 15 cuts across 6 states

The location at 4570 Fifth Avenue in North Oakland closed today. Customers can go to the location at 3718 Fifth Avenue in West Oakland for service.

The Citizens Bank in the GetGo at 200 Tarentum Bridge Road in New Kensington will become a self-serve location with “virtual human assistance.”

“This will allow customers to either transact unassisted using the ATM – or connect live with a Citizens Virtual Assistant, who can assist with more complex transactions like large cash withdrawals, payments, account maintenance and advice. The site transition is part of our ongoing efforts to review customer patterns and optimize branch locations,” Citizens Bank said in a statement.

Anyone who wishes to speak to a real person and works with Citizens Bank in that area is asked to go to the Lower Burrell branch instead.

The Mount Lebanon branch at 712 Washington Road will close on Jan. 23. Those customers are encouraged to go to the Cochran Road Branch in Pittsburgh or the Bethel Park St. Clair Branch.

“Citizens remains committed to investing in the Pittsburgh area and enhancing our customer’s experience. We’ll continue to renovate and open branches. This year we opened our new Pittsburgh Waterfront branch, our new downtown corporate location at Four Gateway Center, a new branch at Two Gateway Center, and modernized and upgraded several other branches including our Moon Township and Sewickley locations. We have several more investments in the pipeline beyond 2024 including a new branch in East Liberty opening at the beginning of 2025 and a new flagship branch in Cranberry Township,” Citizens Bank said.

Customers can also be served online or on mobile banking platforms.

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